Mystery Shopper

Here at Henderson Stocktaking we offer a high quality mystery shopper service. Our experienced consultants will work alongside you to develop a bespoke customer service audit process for your company. We do not operate via a one-size-fits-all approach, ensuring the best possible results for you.

Our service will allow your business to take significant leaps forward. You will be able to understand your customers better so you can improve your service levels and keep clients satisfied every time. You will be able to benchmark against previous performance in order to stimulate business growth. This gives you the platform to enhance your brand image, increase sales figures, check staff performance and improve customer loyalty.

Mystery shopping provides a formative insight into how retail staff interact and operate with customers.  It can be informative to perceive if their product knowledge is sufficient to effectively advise customers on the benefits of any given brand or item.   Each mystery shopper package is tailored to measure your internal process and service procedure and standards.

We are able to analyse various elements of your customer service, as we have a wide range of customer shopping types for you to choose from, ranging from telephone mystery shoppers to physical mystery shoppers. Our field-based staff will then provide you with their reports, which will serve as valuable information to help your company move forward and address areas for improvement.

We have a reputation for high levels of quality, punctuality and cost efficiency at Henderson Stocktaking. You can rest assured that the audit process will be thorough and completely tailored to suit your company’s unique requirements

If you have any questions about this service, or would like to take advantage of one of our mystery shopper programs, please do not hesitate to contact us.